All orders will be processed within 24 hours and dispatched the following working day, excluding weekends and public holidays.
Everyone loves free shipping, so we offer free standard shipping within Australia (3-10 working days).
We completely understand if you want it a little faster, in which case we offer Express shipping (1-2 working days) for a flat fee of $10.
We ship internationally for a flat fee of $30 per order. Transit times can vary, so please check your tracking link for more details.
Any customs and duties charged are determined by the destination country. Because we have no control over these charges we are unable to advise what duties may apply. If you would like to query any duties charged, please contact the customs service in your country.
Ms. Kensington loves to travel but if you’re unsure as to whether we can deliver to your location please email us at email@example.com
We pride ourselves on the quality of our garments so we want nothing less than for you to love your purchases. However, if for any reason, you are not happy with our products purchased online, we are happy to offer a refund or store credit on full priced purchases.
We will accept returns on full priced items if they are returned within 14 days of purchase. Any items received after 14 days will not be accepted. International orders must also be returned within 14 days of receiving your item.
Discounted or Sale items are eligible for exchange or store credit only.
Items must be returned in saleable condition e.g clean, unworn, unwashed and undamaged and in the original packaging (tags attached and box intact).
We sincerely apologise for any inconvenience caused by receiving a faulty garment. If your item is faulty please contact us at firstname.lastname@example.org to notify us of any issue and we will work with you to resolve it as soon as possible.
Eligible items will be refunded once returns have been received and assessed. Refunds are automatically reversed onto the original form of payment i.e. PayPal account or credit card used. Depending on your payment method and credit card provider, refunds may take 3-10 business days to appear on your bank statement.
Please note we will not refund duties, taxes or shipping charges.
The total amount refunded will be minus any shipping charges including customs taxes and duties for international orders.
Please note refunds are not eligible for Afterpay purchases. Orders processed using Afterpay are entitled to a store credit to the amount of the purchased product(s).
Exchanges are subject to availability and can be made for items of the same value of your original purchase.
If you have changed your mind and would like to cancel an order, please email email@example.com as soon as possible. Please note that orders which have already been shipped cannot be cancelled.
Please follow the steps below to return/ exchange a purchase:
Make sure you have read our Returns Policy to ensure your return is eligible.
Email your return request to firstname.lastname@example.org stating ‘return’ in the subject line for return details.
Please note we do not accept liability for lost returns. Return shipping and handling fees are the responsibility of the customer.
Your return will be assessed and if passed will be reversed onto your original form of payment.
Garments that are returned with signs of being worn, damaged or delivered back to us outside the 14-day return period will be sent back to the original address.